Leadership teams are working hard to support their employees, customers and communities, all the while remaining cognizant of the impact that the pandemic may have on their own business. One of the actions CEO’s should be taking immediately is to Review projects and work streams – setting up contingency plans and ensure that owners are assigned and decision rights are established to keep the right things moving in case your normal accountability and responsibility pathways are unavailable. RACI is a simple model that you can use effectively to suppport your remote workers.
Responsible – Person who does the work to complete the project. Examples, project manager or CTO (for tech projects).
Accountable – The person ultimately answerable for the successfully and correct delivery of the benefits. Example, CEO, CFO, CTO.
Consulted – Specialists and subject matter experts consulted for decisions that fall under their area of expertise.
Informed – Stakeholders that will be directly affected by the outcome of the project but are not involved in delivery.